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I'm Karan Kapoor, a User Experience designer with 6+ years of experience.

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I have worked on crafting solutions for diverse clients, from large-scale B2B enterprises, Start-ups and B2C Organizations.

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My biggest feat is designing an end-to-end enterprise-grade order management tool for Airtel, India's biggest telco worth over $100 billion.

Work Experience

Clariti Software

April 2025 - Present

  • Own end-to-end design for all Clariti enterprise solutions which are used by leading governments across North America, acting as the sole designer across product strategy, interaction design, design systems, and user research.

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  • Lead all user research from planning through synthesis, using an AI-assisted research workflow to accelerate insights and inform product decisions faster.

    • Apply AI-native workflows across the full design process including research synthesis, design system development, and feature design, reducing time from discovery to production-ready work

    • Established design practice infrastructure from scratch: component library, research cadence, design review process, and stakeholder alignment rituals.

    • Partner with product and engineering leadership to shape product direction and balance user needs against technical constraints and business objectives

    • Designed and ran an internal alpha release program for the mobile inspections app, recruiting participants across engineering, product, customer implementation, engagement managers, inspectors, and leadership to gather structured feedback before production launch

Global Relay

Nov 2024 - Apr 2025

  • Led research, planning and UX design for apple watch initiatives to enable enterprise customers to make and receive calls and messages on their apple watch.

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  • Collaborated with UX researchers, designers, business and product team to map out product strategy for user onboarding and training for the communications software.

 

  • Delivered a solution for CRM integration that enabled customers to sync contacts from their CRM, which resulted 20% reduction in contact integration time for service managers as per UT.

Airtel

Nov 2021 - Aug 2023

  • Led multiple B2B PODs: user acquisition, work force management and order management/tracking at Airtel, India’s largest telecommunications company valued at over $100 billion. 

 

  • Led the re-design of the ordering platform that brought in over $4 billion of the company’s revenue. Led features such as tracking orders, order management, user acquisition and internal tools for the on-field sales team to ensure a seamless user experience across different devices like web and mobile after doing qualitative and quantitative research. 

 

  • Used tools like Figma, Jira, Confluence, Maze User Testing and collaborated with a team of engineers, product managers, customer experience and marketing to ship out projects end-to-end.

 

  • Interacted with Airtel’s clients directly to collect qualitative and quantitative data to create a research document with insight gathered from both internal and external users and prioritize high-ticket items for planning the roadmap for the next quarter. 

 

  • Received awards within the organization for committed collaboration and delivered a successful B2B enterprise grade ordering journey and increased online orders by 13.6% and monthly active users by 8%. 

Project 10K

Mar 2021 - Nov 2021

  • At Project 10K (formerly known as CILA Labs), which is a tech incubator based out of Miami, Florida, I worked in an individual contributor role where I led research and problem discovery through to detailed interaction and visual design. 

 

  • My responsibilities included user flows, storyboards, wireframes, high-fidelity visual design and project delivery and direct interaction with the client to understand their business idea and capture needs/requirements for a project.

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  • Worked on financial apps for the B2C segment focusing on customer wealth management for the US market,  focusing on ADA/WCAG standards for accessibility for the public sector.

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  • Led product strategy and vision after research and problem discovery and led the interaction and visual design for every project as an individual contributor.

Mohh

Jun 2019 - Mar 2021

  • Pioneered as the founding product designer for the company and shaped the brand’s identity through their products and website.

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  • I led the design for the whole brand which included the brand website (marketplace), instructional design, logistic, photography and brand strategy.

 

  • Got selected for Red Dot Design Awards in the youth category for furniture design.

What I Do Off-Work

Apart from work I have a few hobbies like photography, making music and I have a big shoe collection too!​

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I am an animal lover and I try to help them in any way I can, I usually spend one day a month at a dog shelter sponsoring the day's meal and spending time with more than 100 dogs and cats.

My Hobbies

Image by Dmitrii Matiushchenko

Photography

Image by Imani Bahati

Sneakers

Image by Diego Catto

Guitar

DSC_0350[1].jpg

Sneakers

I have been in love with sneakers since childhood, I can wear the same clothes for 7 days, but I'd wear a different shoe every day. My love for sneakers started off when I got the Adidas Originals x Star Wars Ultrastar, they are the most unique pair of shoes I own. 

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